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If it is not in RentRedi, it is not tracked. Even if you also mention an issue in GroupMe or by text, you must log it in the app — that is the only place we can assign it, update its status, and show that it was reported.
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In RentRedi, tap Repair → +, then include:
Track status anytime under Repairs. You get a notification whenever it changes.
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For any life-safety emergency — fire, flooding, gas smell — call 911 first.
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| Level | Examples |
|---|---|
| Urgent — log it, then flag it in GroupMe | Active leak or flooding, no heat in winter, no hot water, electrical hazard, gas smell, broken lock on an exterior door |
| High | Appliance failure, partial loss of heat or water, pest issue |
| Normal | Dripping faucet, minor cosmetic issues, slow drains |