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GroupMe is our primary channel for general and official communication. Email is for formal matters. Rent and maintenance always go through RentRedi.
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| What it is for | How to reach us |
|---|---|
| General and official communication | GroupMe — your unit, property, or all-tenants group |
| Formal matters: payments, lease, account, disputes | Email [email protected] — the official Metro X Realty email |
| Leasing and new applications | Email [email protected] |
| Rent and payments | RentRedi — see Rent & Payments |
| Maintenance | RentRedi → Repair — see Maintenance Requests |
| Between tenants or other units | GroupMe |
| Life-safety emergency | Call 911 first |
Every tenant should be in three groups, and should be able to both read and send in all three. If you are missing one, tell us and we will add you.
| Group | What it is for |
|---|---|
| Your unit | Day-to-day coordination for your unit, and how the administration reaches your Leading Tenant |
| Your property | Building-wide notices: maintenance windows, snow removal, parking, shared spaces |
| All tenants, all properties | Company-wide announcements that affect everyone |
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One point of contact per unit. Each unit has one Leading Tenant, and the administration reaches them first through the unit's GroupMe group. The Leading Tenant passes on updates, door codes, Wi‑Fi details, and policies to roommates, and raises the unit's questions back to us. Route non-urgent questions through them. If you are not sure who your Leading Tenant is, ask us.
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The Metro X Realty GroupMe account and official email are monitored by several people on the administration team, which is what lets us respond quickly and keep a record. Please do not call or text any other number or personal account, and do not contact the landlord or staff separately — messages sent to individuals get lost.
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